TERMS AND CONDITIONS
Shipping & Returns
Shipping Within the U.S.
The Giselle Collection offers shipping within the Continental United States from Atlanta, Georgia via USPS.
International Shipping
We proudly ship worldwide! However, international orders may be subject to import taxes, tariffs, and duties imposed by the destination country. These additional costs are not covered by The Giselle Collection and must be paid at checkout.
International returns & exchanges: Customers are responsible for return shipping fees on all international orders.
Orders to the United Kingdom
A minimum purchase of £135 GBP (approximately $180 USD) is required for all UK shipments.
Returns & Exchanges
Returns
We gladly accept returns within 14 days of delivery, provided items are unused and returned in their original packaging. A $12 return shipping fee will be deducted from your refund.
To begin a return, just email us at hello@gisellecollection.com
📌 Important Notes:
- Product must arrive unbroken to our warehouse.
- Returns that do not meet our policy will be returned to the sender without a refund.
Exchanges
We offer one complimentary exchange per order within 14 days of delivery for items that remain unused and in their original packaging.
Once we receive the returned item, your replacement will be shipped out.
Damaged or Defective Products
If your order arrives damaged, please submit clear photos of the item within 7 days of delivery to request a free replacement.
Unused returned items can be exchanged for store credit or refunded for the original purchase price.
Items must be in unused condition.
Please email us at hello@gisellecollection.com